The Mellow Faux Leather Heel in Brown

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries for orders over €60.

Delivery time = Process time ( order preparation )+ Shipping time.

Shipping:

• Cost: Free shipping on orders over €60.

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

If the product you received is damaged, we will replace it free of charge. If you do not wish to receive a replacement and wish to return the product, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct any outbound shipping costs from your refund.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

Pre-Order Overview

Thank you for choosing our pre-order items! Your order will be processed and shipped 2 months after the purchase date. This ensures you receive a carefully crafted product.

What Is a Pre-Order?

A pre-order means the item is still in production and not yet in stock. By ordering early, you secure your preferred style before it sells out.

Key Benefits

• Guaranteed Availability – Reserve high-demand items in advance.
• Exclusive Access – Be among the first to receive new designs.
• No Surprises – We’ll notify you if any delays occur.

Shipping & Delays

• Your order will ship 2 months after purchase (e.g., ordered May 1 = ships July 1).
• In rare cases of delays, we’ll email you immediately.

Order Flexibility

1. Combining Orders: Mix pre-order and in-stock items, but note:

• Entire order ships together when pre-order items are ready.
• Or split into separate orders for faster partial delivery.

2. Changes/Cancellations: Modify (e.g., address, color) within 24 hours. Cancel anytime before shipping—see our Returns & Refunds Policy.

Need Help?

Contact us at [email protected] for order updates or questions.